- Home
- Gtc
General Terms and Conditions to the ANGA.AG
1. Relevant Terms
1.1 The following terms and conditions apply to all contracts with ANGA.AG, even if they are no longer mentioned in later contracts. They also apply if the contractual partner refers to its own terms and conditions, particularly when accepting the order confirmation, unless these have been expressly agreed to in writing. Subsidiary agreements or assurances by representatives of ANGA.AG that do not conform to the content of these conditions must be agreed in writing. This also applies to all future business relationships, insofar as the entire business relationship has not been deemed to have ended for both parties.
2. New customers
2.1 Compliance Management System. ANGA.AG works according to a compliance management system, CMS for short. This is the entirety of the measures, structures and processes set up in an organization to ensure compliance, which can include legally binding and ethical rules. Without a due diligence check, no new customer or bidder will be accepted and without a passed due diligence check, a purchase or sale of metals will be excluded.
3. Order and Acceptance of Applications
3.1 The contract is only concluded when the customer application is countersigned by ANGA.AG or when the first act of fulfillment is carried out. If the order confirmation shows deviations from the information provided by the customer, the customer is obliged to correct this information within two weeks of the order being placed. Otherwise the contract with the conditions contained in the order confirmation becomes effective.
4. Terms of Purchase
4.1 ANGA.AG purchases goods only under the condition that the goods are handed over to you for inspection. If the delivered or sent goods do not meet the requirements, they will be sent back at the expense of the sender. For this purpose, the customer will be sent the conditions before shipping.
4.2 The customer must be able to provide complete evidence of the origin of the goods. Here the customer must provide evidence that allows clear conclusions to be drawn about the recycling of the metals, when and where he recycled the goods. The seller proves to ANGA.AG and guarantees that the goods do not come from criminal acts.
4.3 If ANGA.AG buys goods from third parties, these will only be accepted after thorough inspection and approval, advance payment is excluded. The value date can take up to 30 working days after the goods have been checked.
4.4 ANGA.AG only purchases goods from third parties for recycling if the origin of the funds can be fully proven. After thorough testing and approval, these goods are immediately tested in the laboratory and checked for residues.
5. Data Security
5.1 ANGA.AG does not assume any guarantee with regard to the data provided, this also applies to third parties. Insofar as data is transmitted to ANGA.AG, in whatever form, the customer shall make backup copies so that this data can be reconstructed in the event of a loss of data. The ANGA.AG servers are backed up regularly, but the customer is aware that there is a risk for all participants in the transmission path of intercepting transmitted data. Absolute confidentiality of the transmitted data is therefore not guaranteed. The ANGA.AG servers offer the highest level of data security with our system.
6. Confidentiality, data protection
6.1 Unless expressly agreed in writing, the data provided by ANGA.AG and the information and data sent are not considered confidential. The contractual partner is hereby expressly informed that ANGA.AG processes its address in machine-readable form and for tasks arising from the contract and stores this data. Insofar as ANGA.AG uses third parties to provide the services offered, ANGA.AG is entitled to disclose the participant data insofar as this is necessary to ensure operation. The participant, for his part, is not entitled to use ANGA.AG to obtain information and data that are not intended for use by him or third parties. We expressly point out that all calls are recorded for training purposes and statistical surveys. No further consent from the caller is required to record the conversation. ANGA.AG is solely responsible for deleting this data. The telephone subscriber expressly agrees that this data can also be used for legal purposes and legal traceability.
7. Prices and terms of payment
7.1 If the contract is concluded for an indefinite period, ANGA.AG is entitled to increase the prices at any time. The change becomes effective if ANGA.AG does not receive any objection from the customer within 6 weeks after receipt of the corresponding notification of change by the customer. ANGA.AG will inform the customer of the objection period and the consequences of failure to object with the change notification. In the event of default, ANGA.AG is entitled to demand interest of 10% p.a. above the respective base interest rate, according to the discount rate, transition law and to block the corresponding access of the customer immediately.
7.2 The agreed fees are to be paid in advance and are due upon receipt of the invoice or the provision of the invoice. The invoice is placed in the customer’s configuration menu and can be called up from there. If the customer requests the invoice to be sent by post, ANGA.AG is entitled to charge the customer USD 3.00 per invoice for this.
7.3 In order to avoid unauthorized access to the services of ANGA.AG, the customer agrees that the corresponding credit (credit) for the use of the services of ANGA.AG will only be given after receipt of the entire fee in an account of ANGA.AG. If the customer pays by credit card or direct debit, he hereby expressly declares that he waives his right of cancellation unless there is an important reason for this.
7.4 ANGA.AG concludes contracts and agreements in accordance with the ICC 500/600 agreement (International Chambers of Commerce, Paris). According to which the non-circumvention (NDA) of customers and suppliers is secured against ANGA.AG. In the event of violations, ANGA.AG has the right to withhold commissions, advance payments, inventories and advance payments of up to 50% of the order value. The right to do direct business is still possible for a period of 3 years, but must be remunerated with a commission of 2.5% of sales.
7.5 The customer has the right to return the item purchased from ANGA.AG within 10 calendar days. The customer must prove justified complaints in writing within 3 calendar days and document the defect. In the event of an unjustified complaint and return without qualified proof, ANGA.AG is entitled to withhold 20% of the purchase price as an expense allowance and is not obliged to take the goods back. This also applies if the customer withdraws from the purchase after receipt of the invoice.
7.6 We deliver within the EU with a courier service directly to the customer or pick up the goods. Each customer is responsible for customs clearance outside of Switzerland. The agreed means of payment begins with acceptance. If the value of the goods is less than USD 5,000, we charge USD 53.00 for shipping within Switzerland; separate delivery costs are calculated for EU areas. With a goods value of up to USD 50,000, the shipping costs are split and ANGA.AG takes over the total shipping costs for goods over USD 50,000. If the customer sends goods back to us for a legitimate reason (defective goods), ANGA.AG will bear the total costs here. If the customer returns goods that have already been purchased, 20% of the order value will be retained as an expense allowance. In individual cases, the expense allowance can be up to 40%. The exchange rate and the associated currency risk are mutually excluded.
7.7 ANGA.AG retains ownership of the delivered item until full payment has been made. If the buyer does not meet his contractual obligations, especially in the case of default of payment, we are entitled to take back the delivered item; the buyer is obliged to surrender the item. The demand for return does not constitute a withdrawal from the contract, unless we have expressly declared this in writing. If the invoice has been drawn up and the customer is unable to pay due to lack of funds or can pay within the agreed period, the expense allowance will be reimbursed at 1.8% of the turnover. If the invoice is not fully booked or canceled before the 30th of the month, a further 7.7% will be charged as an expense allowance.
7.8 ANGA.AG is entitled to charge the daily flat rate of the respective board of directors and board of directors in the event of late cancellations. It is considered late if the appointment is canceled within 48 hours before the start of the appointment, on working days. The cost rates are USD 3,500 per board for the board of directors and USD 5,000 per board per day for the board of directors. This applies especially in the event that appointments are canceled during non-occupied office hours. The hourly rates for the Board of Directors are $350.00 per hour and for the Executive Committee $500.00 per hour and are charged per day. Office hours are Monday to Friday from 08:00 to 20:00, these times are binding. FAXes or e-mails delivered outside of these times are also considered to have been delivered late.
8. Liability
8.1 ANGA.AG is generally liable, documented and guaranteed, for each individual case with 10,000,000 USD.
8.1 If the customer requests a performance guarantee, this can be concluded after checking for a significantly higher sum. This is then checked and regulated separately by our lawyers and insurers. The customer bears these costs.
8.2 Default of payment is generally excluded by a default guarantee and is covered by a reinsurer with at least CHF 10,000,000 USD in individual cases.
9. Contract Term
9.1 The contract is concluded for an indefinite period. The customer can terminate the contractual relationship at any time and without giving reasons with a notice period of fourteen days, unless otherwise agreed. If the customer has a credit balance at the time of termination, the user fees for the already paid services of the contract will be refunded without cash. A cash refund is excluded. The client is responsible for the disclosure of the refund account and bears the costs incurred for the refund.
10. Accountability
10.1 ANGA.AG is only responsible for its own content that it makes available for use in accordance with the general laws (§ 5 Para. 1 TDG). ANGA.AG is only responsible for third-party content that it makes available for use if it is aware of this content and it is technically possible and reasonable to prevent its use. However, this only applies to criminal liability, civil liability for third-party content is excluded unless the dissemination is intentional with knowledge of the incorrect content. The ANGA.AG is not responsible for external content to which it merely provides access. An automatic and short-term provision of third-party content based on a user query is only considered to be access mediation. The ANGA.AG reserves the right to block third-party content if it is punishable under the applicable laws or is clearly used to prepare for criminal acts.
11. Delay in Performance
11.1 The ANGA.AG is not responsible for delays in delivery and performance due to force majeure and due to events that make ANGA.AG’s performance significantly more difficult or impossible, even in the case of bindingly agreed deadlines and dates. These are then each extended by the time of the delay. The place of performance for all services, provided the customer is a merchant, is ANGA.AG at Flughofstrasse 47 in 8152 Glattbrugg / Zurich Switzerland.
12. Data Security
12.1 Our customers, suppliers and business partners declare that they agree with every exchange of data that all data is saved at ANGA.AG. This applies in particular to all incoming and outgoing calls. These are automatically recorded and serve as approved evidence in legal cases and to optimize the call center. Here we refer to the data protection regulations.
13. Final Provisions
13.1 Any changes, additions, or partial or total cancellation of this contract must be made in writing, including any amendment or cancellation of the written form requirement. The exclusive place of jurisdiction for all disputes arising from this contract is Zurich, Switzerland, if the customer is a merchant, a legal entity under public law, a special fund under public law, or has no place of jurisdiction within the country. Contracts concluded by ANGA.AG on the basis of these General Terms and Conditions and any claims arising from them, regardless of their nature, shall be governed exclusively by Swiss law, excluding the provisions of the UN Convention on Contracts for the International Sale of Goods. Should any provisions of these General Terms and Conditions and/or the contract be or become invalid, this shall not affect the validity of the remaining provisions. Instead, any invalid provision shall be replaced by a provision that corresponds to the purpose of the agreement or at least comes as close as possible to what the parties would have agreed to achieve the same economic result if they had known of the invalidity of the provision. The same applies to incomplete provisions.
Status of the last update ANGA.AG 12.03.2025